Can You Negotiate With ‘Irrational’ People? Can you negotiate with irrational, crazy, or highly emotional people? In this powerful and popular talk, we use memorable stories and demonstrations to learn how participants can apply the most powerful negotiation skill of them all- skilled listening- to defuse tension, cope with high pressure, build trust, and discover hidden solutions to problems that seem unsolvable- from hostage crises to a wide array of business conflicts to arguments between married couples.